Parking

When will my parking transactions in the app be billed?

Our app partners in Munich and Nuremberg bill parking transactions directly on the next working day. Note: If you purchase a number of tickets on a single day or over the weekend, the total amount will be debited.

When will my P Card parking transactions be billed?

P Card transactions are always billed collectively at the beginning of the following month if you have opted for SEPA direct debit payment. Details of the itemised parking transactions can be obtained in the Mein-Contipark customer account or from the Contipark customer service.

Why were €5 charged to my P Card?

A one-time amount of €5 is charged upon registration to verify the specified payment method. This will then be credited back to your card the following month.

How can I change my payment details?

Instructions for the individual contractual partners can be found here.

How can I change my payment details for the Contipark P Card?

• Open the app
• Tap the ‘Mehr’ menu
• Select ‘Mein Zahlungsmittel’
• You are redirected to M-Login
• Set up the new payment method

How can I change my payment details in the ‘HandyParken München’ app?

• Open the app
• Tap the ‘Mehr’ menu
• Select ‘Mein Zahlungsmittel’
• You are redirected to M-Login
• Set up the new payment method
• Note: Payment details are managed centrally in M-Login.

How can I change my payment details in the ‘AppStellen’ app?

• Open the AppStellen app
• Tap the triple bars for the menu
• Select ‘Account’
• Select ‘Payment method’ at the bottom of the screen
• Set up the new payment method
• If required, delete the old payment method by swiping left.
• Note: This can vary due to updates or modifications in the respective operating system.

Why have I received a reminder?

We could not debit the due amount as required. This could be due to insufficient funds, a change of bank account, an objection, etc. In this case, it is essential to check the payment details in the customer portal of the respective mobility provider. You are welcome to get in touch with us after updating the payment details or if you have any further questions.

Why has my customer account been disabled?

A due amount could not be debited as required. Your customer account has been disabled due to the missed payment. It will be re-enabled once the outstanding amount has been settled.

How can my account be enabled?

Your account will be enabled once the outstanding amount has been settled. Note: Enabling the SEPA direct debit payment method may take up to eight days due to longer cooling-off periods.

How can I settle an outstanding amount?

We will send you a reminder once you have been in default of payment for three days. The payment reminder includes the payment details, our account details and the current outstanding amount. The outstanding amount should be transferred as soon as possible. Alternatively, a renewed attempt to debit your account should be requested.

Why was the amount debited again despite the transfer?

In our correspondence, we specify by when the payment is due and notify of a renewed attempt to debit your account. If we do not receive payment (which is posted to the customer account) by the specified date, we will request a renewed attempt to debit your account and the amount will be deducted using the applicable payment method within the next few working days. If a renewed attempt to debit your account using the applicable payment method is made when you have already issued payment, please contact our customer service to arrange a refund.
Note: This does not apply to final reminders and third-party payment methods such as PayPal.