Our app partners in Munich and Nuremberg bill parking transactions directly on the next working day. Note: If you purchase a number of tickets on a single day or over the weekend, the total amount will be debited.
P Card transactions are always billed collectively at the beginning of the following month if you have opted for SEPA direct debit payment. Details of the itemised parking transactions can be obtained in the Mein-Contipark customer account or from the Contipark customer service.
A one-time amount of €5 is charged upon registration to verify the specified payment method. This will then be credited back to your card the following month.
Instructions for the individual contractual partners can be found here.
We could not debit the due amount as required. This could be due to insufficient funds, a change of bank account, an objection, etc. In this case, it is essential to check the payment details in the customer portal of the respective mobility provider. You are welcome to get in touch with us after updating the payment details or if you have any further questions.
A due amount could not be debited as required. Your customer account has been disabled due to the missed payment. It will be re-enabled once the outstanding amount has been settled.
Your account will be enabled once the outstanding amount has been settled. Note: Enabling the SEPA direct debit payment method may take up to eight days due to longer cooling-off periods.
We will send you a reminder once you have been in default of payment for three days. The payment reminder includes the payment details, our account details and the current outstanding amount. The outstanding amount should be transferred as soon as possible. Alternatively, a renewed attempt to debit your account should be requested.
In our correspondence, we specify by when the payment is due and notify of a renewed attempt to debit your account. If we do not receive payment (which is posted to the customer account) by the specified date, we will request a renewed attempt to debit your account and the amount will be deducted using the applicable payment method within the next few working days. If a renewed attempt to debit your account using the applicable payment method is made when you have already issued payment, please contact our customer service to arrange a refund.
Note: This does not apply to final reminders and third-party payment methods such as PayPal.