Deutschland-Ticket

Is the Deutschland-Ticket subscription-based?

Yes, the Deutschland-Ticket is subscription-based. The fee is collected monthly, using the payment method selected when setting up the subscription with the respective transport association. The ticket is renewed automatically but can be cancelled monthly. The ticket can also be purchased for immediate use in the current month. Due to high uptake, our customer centres are very busy, so longer waiting times are to be expected. We therefore recommend that you purchase your ticket in good time (more on this in the next section).

How can I cancel my Deutschland-Ticket subscription?

The Deutschland-Ticket subscription can be cancelled at any time. If you cancel your subscription by the 10th of the month, your Deutschland-Ticket will no longer be valid in the following month. Generally, cancellation is quick and easy, and can be processed in the subscription portal of the respective transport association.

Why was my subscription cancelled?

A subscription may be cancelled by the contractual partner due to a declined payment, for example. You can contact the respective transport company or association at any time to clarify the issue.

How do I obtain a new ticket after my subscription has been cancelled?

If all dues have been settled in full and LOGPAY registers no missed payment, you must subscribe anew by purchasing a Deutschland?Ticket. Since LOGPAY is a payment service provider, it cannot issue a ticket, even if you make a subsequent payment.

Where can I purchase the Deutschland-Ticket?

You can purchase the Deutschland-Ticket on the websites and apps of the respective transport associations and all DB sales channels, including bahn.de, the DB Navigator app and DB Reisezentren (travel centres) throughout Germany. You can also purchase it directly in the Deutschlandticket app.

When will I have my ticket?

We are responsible for processing the payment between you and your preferred transport association. To find out when your ticket will be available, please contact the transport association from which you purchased the subscription.

From when, and for how long, is the Deutschland-Ticket valid?

The ticket is valid from the first day of the month following purchase until the first day of the next month, provided that the subscription has been cancelled. It then expires at 3 a.m. on the first day of the month. That is, if you purchase the ticket on 30 May, it is valid from 1 June until 3 a.m. on 1 July. Otherwise, the subscription will be automatically renewed until it is cancelled.

How can I pay for the Deutschland-Ticket?

As a contractor and payment service provider, LOGPAY provides its contractual partners with a variety of payment methods including PayPal, credit card and SEPA direct debit payments. Our contractual partners and customers (e.g. transport companies and associations) have the option to select the payment methods they want and integrate them into their respective shops and apps. The decision on which payment methods are ultimately implemented in the respective shop lies exclusively with our customers.

Why can’t I use SEPA direct debit to pay for the Deutschland-Ticket?

Our contractual partners and customers (e.g. transport companies and associations) have the option to select the payment methods they want and integrate them into their respective shops and apps. The decision on which payment methods are ultimately implemented in the respective shop (and thus requiring a creditworthiness check) lies exclusively with our customers.

How do PayPal or credit card payments work?

In the case of PayPal and credit card payments, the transaction is processed immediately, when the ticket is issued. Should a problem arise in the course of processing the payment, a ticket will not be issued and the subscription will be automatically cancelled. Since LOGPAY is not notified about why a PayPal or credit card payment was declined, please contact PayPal or your credit card issuer for clarification.

How do SEPA direct debit payments work?

If payment is made by SEPA direct debit, the associated account will be debited four to five working days after the ticket has been issued. Should there be any problems with a direct debit, please contact us directly.